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We are available, 24 hours, 365 days a year for your urgent bereavement needs, please see our access hours for office opening times.
My late brother had terminal cancer and died very soon after diagnosis. I visited Co-operative Funeral Care in Farnborough. I met Sam Stephens who held my hand through the whole process and gave me invaluable help. Nothing was too much trouble. I used the co-operative funeral care as they had given my late father a lovely send-off in 2006.
Thank you, Annabel, for sharing your experience. We're truly honoured to have been there for you during such a difficult time. It's heart-warming to hear that Sam provided the support you needed. Your family's trust in us over the years means a lot, and we're glad we could help you honour your brother's memory.My husband arranged a prepaid simple funeral. The staff at the Farnborough Coop funeral office were polite, caring and very helpful. How, the coop have their own crematorium at, The Oakes in Havant and beautiful place and my family and I arranged to meet together to college my husband's ashes. We could have paid yo have the ashes brought back to Farnborough but as there was no attended funeral we wanted to make the collection of the ashes into a special occasion. We made arrangements to collect the ashes two day prior to collection and gave the staff there plenty of notice. On arrival at The Oakes office we were asked to wait until a more senior colleague arrived. This person mafr no introduction, just asked us if they had the ashes or if we did. We explained that we had arranged to collect my husbands ashes. This person went away for a good period of time and returned with someone else's ashes. At this point she asked who we were and my husbands name and then went away for about another 15min. She couldn't find my husbands ashes and so rang the office where the ashes were stored and in her panic was giving them the wrong information. Eventually a manager came to apologise and it seemed that my husband's ashes had been taken to Camberley and neighbouring town to Farnborough. We drove back to Farnborough to collect the ashes. It was a very upsetting experience. I have given the service 4 star as the Farnborough were exceptional but although I realise mistakes can be made the staff member at The Oakes definitely needs retraining in customer service.
Mary, thank you for your thoughtful feedback. We're glad to hear the Farnborough team provided the care and support you needed during this difficult time. However, we sincerely apologise for the mix-up at The Oakes — we understand how upsetting that must have been. Your comments will be taken seriously as we strive to improve our services and ensure a smoother experience for families in the future. Thank you for recognising the efforts of our Farnborough staff.Absolutely lovely people, from the office staff to those who were on hand throughout the funeral and also before, when they came to collect mum from home. Such care and respect.
Thank you so much for your kind words, Jacq. We're truly grateful for the opportunity to support you during such a difficult time. Our team at The Co-operative Funeralcare - Farnborough strives to provide compassionate care and respect, and we're glad to hear that you felt it. If there's anything more we can do for you in the future, please don’t hesitate to reach out.Perfect experience. Everything went as planned and Sam and the team were superb.
Thank you, David, for your wonderful feedback! We're thrilled to hear that you had a perfect experience with us at The Co-operative Funeralcare - Farnborough. Sam and the team appreciate your kind words, and we're glad everything went as planned. We look forward to serving you again in the future.
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