I found a great deal of comfort from the staff involved with my husbands passing . Jonathan was kind and sympathetic and arranged everything as I wanted . He kept me in touch with everything that had to be done and I had confidence it was all being done with care .

From our first meeting with Holly to the day of the funeral we were shown so much compassion and respect,and the respect given to our late loved one was lovely to see. Thank you for making an incredibly sad and stressful time a little easier,all of your team were so professional and kind and it meant alot to all of us.

Thank you forat our families thoughtful and professional help and guidance at our families difficult time

We have been incredibly impressed with the empathy and professionalism showed to us by everyone at the Lake branch. Our biggest thanks must go to Holly, she has been so kind, understanding and patient with myself and my family. There were a few hiccups along the way but Holly soon had these sorted. We are immensely grateful to have been treated with such respect and dignity. Thank you so much Holly.

Initially we had very good liaison with Holly taking care of our loved one. During the process we decided on a direct cremation, we were made aware that we would be told in advance when preparations would be completed. Despite this we received no information or communication until after the process had been completed. This caused sudden shock and disappointment for all of our grieving relatives. Although we had made a compliant and informed Holly who was devastated, the complaint has not been dealt with and have received no further responses or apologies.Going forward, we hope they take this opportunity to address this feedback to ensure this doesn’t happen to other grieving families who trust this service to care for their loved ones…from start to finish.